Refunds and Returns Policy
Thank you for choosing TidyRoo for your cleaning service needs. We are committed to providing exceptional service and ensuring your satisfaction. Please read our Refunds and Returns Policy carefully to understand how returns and refunds are handled.
1. Eligibility for Returns and Refunds
a. Service Cancellations: You may request a refund if you need to cancel a booked cleaning service. Please provide notice as specified in your service agreement or invoice to avoid cancellation fees.
b. Unsatisfactory Service: If you are unsatisfied with the quality of our service, please contact us within 2 days of the service completion to discuss your concerns and explore possible resolutions.
2. How to Request a Return or Refund
a. Cancellation: To cancel a booked service, please contact us via email at contact@tidyroo.com.au or call to provided number on the website. We will guide you through the cancellation process and explain any applicable fees.
b. Unsatisfactory Service: If you are unsatisfied with the quality of our service, please contact us via email at contact@tidyroo.com.au or call phone number provided on the website tidyroo.com.au within 2 days of the service completion. We will investigate your concerns and work with you to find a resolution.
3. Refund Process
Unsatisfactory Service Refunds: Refunds for unsatisfactory service will be processed on a case-by-case basis. We may offer to re-perform the service to your satisfaction or partial refund.
4. Fees and Costs
a. Cancellation Fees: Cancellation fees may apply if you cancel a booked service less than 48 hours but not less than 24 hours before the time the service was scheduled to be provided, the Cancellation Charge shall be in the amount of $50.00 /fifty Australian Dollars/.
b. Rescheduling Charge: a charge applied for a change of the time of appointment(s) with
less than 48 hours’ notice. The Rescheduling Charge shall be calculated as follows: if the time of the service changed by the client by a notice submitted less than 48 hours before the time the service was scheduled to be provided, The Rescheduling Charge shall be in the
amount of $25.00 /twenty-five Australian Dollars/;
c. No refund for cancellation made less than 24 hours before the time the service was scheduled to be provided.
5. Product Requirements
TidyRoo provides cleaning services, and this policy does not apply to physical products. If you have any questions or concerns regarding your cleaning service, please refer to this policy or contact our customer support.
6. Contact Information
If you have any questions or need assistance with returns or refunds, please contact us at:
TidyRoo Email: contact@tidyroo.com.au or phone number provided on the website www.tidyroo.com.au.
7. Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on our website, and the effective date will be amended accordingly.